Residence Inn by Marriott New York Manhattan/Central Park

Guest review

5.0

Ubicación Atención Vista

− Demora ascensor Limpieza y capacidad baños públicos Horario limite del desayuno

Perfect and very pleasant stay in Manhattan

10.0

Excellent situation, ver y good facilities, very friendly staff and excellent cleanliness. The room is a bit small, but of good quality

− Everything eas OK

A very convenient place for our stay & be walking distance from many key attractions in Manhattan

10.0

Very clean and excellently located for our stay in Midtown

Front desk is the issue

1.0

The location is good. The room was clean and compact. That's pretty much it.

− Extremely Disappointing Experience – Lack of Empathy and Customer Service This was by far one of the worst hotel experiences we have had, and I would not recommend this hotel to families, especially those traveling with young children. We were moving from another hotel as a family of four and had several bags to transport. Since I was the only one moving the luggage back and forth in batches, and my child was sick, I explained the situation to the staff member at the luggage storage area. Instead of being understanding and accommodating, he became visibly irritated with the multiple trips and asked unnecessary questions when all we needed was to have our luggage accepted. The lack of patience and basic courtesy was disappointing. The experience at the front desk was even worse. We arrived at approximately 11:15 AM, well before the usual 4:00 PM check-in time, understanding that early check-in was subject to room availability. However, we were not given a room until 1:20 PM, despite repeatedly checking with the front desk. The most frustrating part was that I had a child with a high fever who was sleeping in my arms and against my chest. Despite explaining our situation, the front desk staff showed absolutely no empathy or willingness to help. We were repeatedly told that no rooms were available and that housekeeping needed time to clean them. Rather than making any effort to see if a room could be prioritized given the circumstances, the staff simply repeated the same response for over two hours. What made the situation even more disappointing was a conversation with a front desk employee around 1:10 PM, who explained that higher-tier loyalty members could stay beyond the usual 10:00 AM checkout time, which could delay room availability. While I understand that loyalty benefits exist and room turnover takes time, it was incredibly frustrating to hear this explanation while holding a sick child, with no alternative or meaningful assistance being offered. Thankf

Guest review

10.0

Przy zameldowaniu okazało się, ze nasz pokój nie jest jeszcze gotowy. Musieliśmy poczekać około 30 minut i Pan z recepcji zaproponował nad drinka na koszt hotelu i poczekanie w hotelowej restauracji. Śniadania smaczne, lokalizacja super, blisko stacji metra.