Graduate by Hilton New York♡

Nice place to stay

8.0

Nice place to stay… good views and very clean, we loved the informal and relax vibes, It was nice and save walking around.

Wonderful views and peaceful location

10.0

I loved, loved this location. Away from the noise of Manhattan but very easy to get to via Tram. So sad this will be closed now.

Horrible experience with the closing of the property. No help.

2.0

So very disappointed in how Hilton allowed the closing of this property to be handled. I had a reservation for Dec 6-8. Deep in the NYC holiday season. About 10 days prior to arrival, I received an email in the middle of the night that the property was closing. I immediately emailed the sender and two others at the property for assistance in a rebook as things fill up very quickly in NYC. Never received a response. I placed numerous phone calls over the course of the next few days. A human would answer, transfer me, and the receiver of the transfer would hang up. I was able to rebook at a separate Hilton property. At a higher rate and higher parking. I was left with no choice. Once rebooked, and the week of my trip, I finally received an email that the Graduate rebooked me to a Margaritaville Times square. Going from a Hilton to Margaritaville? No thanks. Further, my initial reservation was one night points, one night cash. My rebook was for the cash night, only. The Graduate said I would have to rebook the rewards night through Hilton. What kind of help is that? Definitely not the way a Gold member should be treated. I called the Hilton Honors phone number. They were no help, didn't care. Frustration.

A Unique New York Stay With Stunning Manhattan Views

10.0

Most people book their hotels in Manhattan when visiting New York, but the truth is that it’s very hard to find a hotel in Manhattan that actually offers a great view. If you want a real skyline view, you usually need to stay across the river. That’s why this hotel is special. Located on Roosevelt Island, it offers one of the most unique arrival experiences in New York—you can take the famous tram and enjoy a beautiful panoramic view of Manhattan as you head to the hotel. I’ve stayed here twice now, and both visits were memorable. The hotel’s signature sculpture near the check-in area is something every guest will end up taking a photo with—honestly, it’s a 10,000% chance. As you can see from the photos, the views here are on a completely different level compared to most Manhattan hotels. The price is also quite reasonable. One thing many travelers forget is that there is a destination fee, so make sure to fully use the benefits that come with it. If you don’t take advantage of it, it’s basically wasted money.

Long-time Diamond member deeply disappointed — reservations canceled with no relocation support

2.0

have been a loyal Hilton Diamond member for many years, and what has taken place with The Graduate NYC is unacceptable. I booked three rooms in April 2025 for a Christmas family trip. With no advance notice, Hilton informed me that the hotel was closing and unilaterally canceled all three reservations. What is most disappointing is that Hilton has made no attempt to relocate my reservation to a comparable Hilton property in New York City. Despite hours on the phone and multiple escalations, I’ve been told that Hilton has “no obligation” to provide replacement accommodations and that the only solution is 130,000 points. That amount does not cover even a single night during Christmas week in Manhattan, let alone three rooms for a full week. This experience reflects a dramatic decline in reliability and customer care from a brand I once trusted without hesitation. I have stayed with Hilton more than 40 times this year alone, and had every intention of continuing that loyalty. However, based on how this situation has been handled, both my business travel and my company’s travel will be shifting to other brands. If you are considering staying at this or any Hilton-affiliated property, be aware: even a confirmed reservation months in advance is not secure, and there is no guarantee of support if the hotel closes or overbooks.

Booking was cancelled without any explanation, no news from the hotel...

2.0

I booked a double room through booking.com for next April to visit New York with my daughter for her 12th birthday. The booking was confirmed through the Booking.com app. 2 weeks later, my booking suddenly gets cancelled without a word of explanation and the website says the hotel is "sold out" for the period of my stay!!! I have been trying to get in touch with the hotel ever since, but have not had any reply from them. Cancelling a booking without any explanation and without even the slightest of apologies or compensation is imho far below the standard I would expect from the Hilton group. Very, very disappointed traveller here...