Ville Sull'Arno - Preferred Hotels & Resorts♡

Excellent séjour

10.0

Accueil Service Prestations

− Le spa n’était pas en état de fonctionner

Beautiful and tranquil

9.0

Beautiful and tranquil The offer of having bikes was wonderful The pool area beautiful and lovely The shuttle service worked well too Amazing service oriented and friendly staff

− The roadwork around, the river is not beautiful and wondered if staying more central would have been better. The guests reserved sunbeds with towels early in the morning to then not show until after noon. You wonder why and how this is allowed in a five star hotel as was it a turist package tour

Parel van rust en comfort vlak bij het centrum van Florence. Heerlijk zwembad en goed restaurant.

9.0

Locatie, restaurant, voorzieningen

Well positioned in Florence with full services

10.0

Accommodation is close to City Centre Great Pool with excellent pool side service Restaurant fool breakfast and dinner was excellent as well as service prisy

− Pricy but food, staff and facility was even better than last visit in 2023

Guest review

2.0

− We stayed at this hotel for the final three days of our honeymoon, and unfortunately it fell well below the standard we expected from a five-star property. From the moment we arrived, the experience was disappointing. There was an event taking place, and it felt as though the reception staff were far more focused on that than on welcoming arriving guests. Check-in was rushed and impersonal, with none of the warm hospitality or attention to detail you would normally expect from a luxury hotel. Our room was much smaller than anticipated and barely accommodated two suitcases. The air conditioning struggled throughout our stay, leaving the room uncomfortably warm during the heat wave and resulting in several sleepless nights. Overall, the hotel felt dated. The décor appeared tired, and the general standard did not reflect the premium price being charged. The pool area was particularly disappointing. The pool looked unclean, with visible slime on the steps and adjoining wall. I actually slipped while getting out of the pool because of this. There were also missing tiles in the seating area within the pool, which suggested a lack of maintenance. The area was consistently overcrowded, making it difficult to relax. We had also expected a peaceful and relaxing setting, but this was not the case due to the extensive road works taking place around the hotel. The constant construction noise significantly detracted from the atmosphere and made it difficult to enjoy what should have been a tranquil end to our honeymoon. Another frustration was that guests had to pay for cold drinking water during an extreme heat wave. At a hotel claiming to offer a five-star experience, complimentary drinking water should be readily available. The shuttle service was also inadequate, especially in such high temperatures, leaving us to spend an additional €20 on taxis to and from Florence city centre because walking simply wasn't practical. For the price charged, we expected a luxurious and