Pestana Carlton Madeira Ocean Resort Hotel

A lovely hotel with great facilities and a good location, but the service, noise levels and attention to detail could be

7.0

The hotel had a great location, and the rooms were nice and comfortable. The entire hotel area was clean and well-maintained. We especially enjoyed the swimming pool and the surrounding pool areas. The food at the hotel was also very good. We also appreciated how well we were treated by the staff during check-out, which was a lovely way to end our stay.

− Unfortunately, our first impression of the hotel was not particularly welcoming. When we arrived, there was a staff shift change, and the older gentleman who greeted us was rather abrupt. As first-time guests, we had hoped for a more welcoming experience. Our room was quite noisy, both in the mornings due to the nearby breakfast area and in the evenings. The breakfast area itself was often chaotic and could have been better organized. We also experienced an unpleasant incident with housekeeping. After our room had been cleaned one day, we found that some of our clothes, which we had left in the bathroom, had been placed in the bidet next to the toilet. Additionally, the water pressure in the shower was quite poor.

Highly recommend

10.0

Lovely hotel with great facilities. The staff went above and beyond to help me and my partner celebrate our 3 year anniversary

− Nothing bad

Madiera has my heart!

9.0

Huge, beautiful property. HUGE rooms Loved all the varieties of the pools. Breakfast was great and a lot of choices! Traveling with 2 kids, 5 and 6 years old. Great for them Would recommend and stay again.

− When they cleaned our room did not leave us clean coffee cups or take our room service. had piles of dirty plates.

Hôtel à fuir sauf si vous aimez le bruit

5.0

Dimension de la chambre, la vue sur la mer Le petit déjeuner (le choix) malgré l'absence total d'intimité

− le bruit ! Cette hôtel ressemble plus à un club de vacances, musique très forte le soir et impossible de s'isoler même les fenêtres fermées et bien évidemment, impossible d'utiliser la terrasse de la chambre ! Réclamation faite à 3 reprises sans aucun effet. L'offre de restauration est déplorable pour ce type d'hôtel (2 restaurants dont un self à 38€/ pers dans la salle de pdj) La salle de petit déjeuner sans intimité, les uns sur les autres...

Great location had an excellent time would definitely come back

10.0

The location was beautiful. Central to so many nice restaurants close to town and the view is amazing. Hotel decor was also very lovely and appealing pools were clean and inviting. Overall experience was excellent.